Refund Policy

Last updated: May 19, 2020

Thank you for shopping at Universal Words Unlimited .

If, for any reason, You are not completely satisfied with a purchase 

We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Universal Words Unlimited LLC , 2926 State Rd., # 362 Cuyahoga Falls, Ohio 44223.

Service refers to the Website.

Website refers to Universal Words Unlimited , accessible from universalwordsunlimited.com

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Digital Goods Refund Policy 

All Content is Digital, and so we are unable to accept returns. 

We do however offer refunds in the following cases: 

Download issue : You were unable to successfully download the story after 

purchase.

Technical issue: For whatever reason the story would not play. 

If your reason for refund fits this criteria you will be entitled to a refund 

3 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

· By email: kmj@universalwordsunlimited.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

If you have any questions about our Returns and Refunds Policy, please contact us:

· By email: kmj@universalwordsunlimited.com